Our events are 18+ and the venues that we work with operate the ‘Check 25’ policy. If you look under 25 please ensure you bring ID with you to gain entry. The door staff will only accept a valid Passport or Drivers License (provisional is fine). No ID = No Entry.
REFUNDS – CANCELLATIONS
Tickets are non-refundable. Please ensure you are able to attend the event before completing your purchase. If you cannot make the event you are allowed to gift or sell your ticket to someone else.
Unused tickets cannot be refunded after the event has taken place.
Tickets bought for the wrong date or for an event in the wrong city are subject to the above refund policy. It is your responsibility to check that you have purchased a ticket for the correct event. Tickets being presented at events on the wrong date or in the wrong city will not be accepted and you will need to pay on the door.
Tickets bought through any other third party will be subject to the cancellation policy imposed by that company.
REFUNDS – REFUSED ENTRY
Where prepaid tickets are purchased the venue management retain all rights and entry is not guaranteed but will not unfairly be withheld. Tickets will NOT be refunded if you are refused entry for one of the following reasons:
You are deemed to be too intoxicated.
You appear to be under the influence of drugs.
You don’t have valid ID proving you are over 18. (See above)
You do not have student ID if the event is classified as a student event.
You do not adhere to the venue’s dress code. (It is your responsibility to check with the venue what their dress code is.)
In the instance of entry being refused for one of the above reasons the decision of the door staff is final.
Unless otherwise stated the last entry for any prepaid ticket and table bookings is midnight. Groups arriving after midnight may find that their table has been resold or that their tickets are no longer valid.
Please be aware that there may be queues. Once the venue reaches legal capacity we will operate a one in one out policy. At this point any fast-track privileges attached to your tickets will be void.
When purchasing a ticket you will need to enter personal information. By making the purchase you accept that the information provided may be used by the company, it’s partners and carefully selected third parties for marketing purposes. Your financial information is secure and will never be disclosed to third parties unless we are required to do so by law.
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You should be aware that we may release your personal or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms detailed above, or to protect the rights, property or safety of the Company or others.
In the event that the Company is sold or transfers some of its assets to another party, your personal information could be one of the transferred assets.